Refund policy

REFUND POLICY


We want you to be satisfied with your U$ED HEARTS purchase. Please review our return and refund policy before ordering.


RETURNS


You have 14 days after receiving your order to request a return.


To qualify for a return, your item must be:


  • Unworn, unwashed, and unused
  • In its original condition
  • Free of stains, odors, pet hair, or damage
  • Returned with all original tags and packaging
  • Accompanied by proof of purchase


To request a return, contact us at usedhearts@usedheartsfs.com with your order number and reason for the return. Items sent back without receiving return approval will not be accepted.


FINAL-SALE ITEMS


Items marked “Final Sale,” discounted items, gift cards, and customized or personalized products cannot be returned or refunded. Due to limited quantities, certain limited-release products may also be marked Final Sale on the product page.


DAMAGED, DEFECTIVE, OR INCORRECT ITEMS


Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us at usedhearts@usedheartsfs.com within seven days of delivery.


Include your order number and clear photographs of the item and packaging. If your claim is approved, we will arrange a replacement or refund at no additional cost.


EXCHANGES


Because our products are released in limited quantities, we cannot guarantee that another size or item will be available. The fastest way to receive a different size is to request an approved return and place a new order for the replacement item.


RETURN SHIPPING


Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping service because U$ED HEARTS is not responsible for returns lost in transit.


REFUNDS


We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method.


Please allow 5–10 business days for your bank or card provider to process the refund after it has been issued.


ORDERS THAT ARE LOST OR MARKED DELIVERED


U$ED HEARTS is not responsible for orders entered with an incorrect shipping address or packages marked as delivered by the shipping carrier. If your package is lost in transit, contact us so we can assist you with filing a carrier claim.


CANCELED ORDERS


Orders may only be canceled before they have been processed or shipped. Once an order enters processing or receives tracking information, cancellation is not guaranteed.


CONTACT US


For return or refund questions, contact us at:


Usedhearts@usedheartsfs.com